Faq
How much time do I need to make a reservation?
We would require at least one week prior to your event to make a reservation. However, we understand, there may be circumstances for short notice reservations. In this instance, we’ll work with you, depending on availability.
What surface is required for Set Up of tents?
Surface must be generally flat with grass or concrete. Please be sure to let us know if you’ll be setting up on a cement concrete surface, so we can bring the appropriate equipment.
Do I need to be present on day of delivery?
An adult, 18 years or older must be present at time of delivery. You will be required to sign our rental terms and conditions and go over operating safety instructions.
Why can’t I just rent the exact number of glasses, plates, or flatware that I need?
We rent these items in pack or rack quantities because of storage and ease of delivery. If we break quantities it is impossible for us to keep an accurate inventory upon delivery, pick up, and storage of the items.
Do I need to wash rental items?
No washing is required to the items, but you do need to remove any food and \empty liquid from the dinner plates, silverwares, and glassware items. We ask that you rinse them so when we do thorough inspection upon return of items that items can be cleaned at our warehouse.
Will you instruct me how to use all of the equipment I rent?
We will be happy to instruct you on the use of our equipment. Many of our rental items also include instructions for ease of use. Please keep in mind that in order for us to teach you how to use the equipment you will need to be present at the time of delivery. All tent rentals require a customer to be present so they can go over and sign off on our tent checklist.
Do I need a credit card to rent equipment?
We have few payment options to make your reservation official. Most common, we hold credit cards as a guarantee on all rentals. We accept credit cards, Zelle, check, and direct deposit. Credit card payments have a fee of 3.5%.
If I rent an item from you and do not use it, do I still get charged?
Yes, because when an item is rented, that item is removed from our inventory and makes it unavailable for us to rent to another customer that may want to rent it.
What if I lose/break a rental item?
We require all rental items to be returned in the same condition that it was given to you. In the event that an item is lost, Luxe event rentals will allow a period of time for the item to be recovered. If the item can not be found, or it is broken, the customer will be charged a replacement fee for the lost or broken item.
What do I do if an item I rent from you doesn’t work?
We inspect our rental equipment ahead of time to make sure it is in working condition before we give it to you. In the event that our equipment is not in a working condition, call us and we will make necessary adjustments to accommodate replacement.
What is your Cancellation Policy?
Cancellations should be made 7 days prior to your event to avoid paying a cancellation fee. A minimum cancellation fee of $35 will be assessed if you cancel your order within 72 hours of scheduled delivery. In the event of incremental weather, we’ll work with you to either reschedule your event, or cancel at no charge.
What areas do you serve?
Riverside County:
We serve most cities in Southwest Riverside County, including Temecula, Murrieta, Winchester, French Valley, Menifee, Perris, Hemet, San Jacinto, Beaumont, Banning, Wildomar, Corona, Moreno Valley, Lake Elsinore and other nearby areas.
San Bernardino County:
Chino, Ontario, Chino Hills, Redlands, San Bernardino, Fontana, Rancho Cucamonga, Loma Linda, Highland, Pomona, Upland, Lake Arrowhead, Big Bear, Running Springs, Victorville, Hesperia, Apple Valley, Cherry Valley.
Coachella Valley:
Palm Springs, Palm Desert, Cathedral City, Indio, Indian Wells, Desert Hot Springs, La Quinta, Rancho mirage,
San Gabriel Valley:
Pasadena, South Pasadena, Monrovia, Walnut, Baldwin Park, Diamond Bar, Covina, West Covina, Pomona, Upland, Claremont, San Dimas, La Verne, City of Industry, Rowland Heights, El Monte, Azusa, Glendora, Arcadia, La Canada Flintridge, San Gabriel, Alhambra, Rosemead, Temple City.
Orange County:
Costa Mesa, Newport Beach, Huntington Beach, Costa Mesa, Laguna Beach, Laguna Niguel, Orange, Santa Ana, Irvine, Anaheim, Mission Viejo, Garden Grove, Tustin, Fullerton, San Clemente, Lake Forest, Buena Park, Dana Point, Westminster, Brea, Yorba Linda, San Juan Capistrano, Fountain Valley, Cypress, Laguna Hills, Rancho Santa Margarita, La Habra, Seal Beach, Los Alamitos, Coto de Caza, Stanton, Laguna Woods, Ladera Ranch, Aliso Viejo, Placentia,
Los Angeles County:
Santa Monica, Beverly Hills, Culver City, Inglewood, El Segundo, Manhattan Beach, Burbank, Palos Verdes, Long Beach, Hollywood, West Hollywood, San Fernando Valley, LAX, and surrounding areas.
Do you provide day of coordination services?
Although most of the times the wedding planning is done by the bride and groom, we have an option for you to hire us to do coordination with our expertise to guide you in your selection of our rental products and services to fit the location of your choice. We have options of necessary rentals for your caterer might need, or florist, and band members. We will provide coordination services as Luxe event rentals & floral design will set up the tents, lighting, heaters, staging and dance floors.
Does Luxe event rentals have linens to fit many different size tables?
The most common used tables are 60’ round (holds 8 people) and 72’ round (holds 10 people) and 6ft rectangle tables. We carry linens that fit those tables in variety sizes and colors. Let us know the table size and we will help you choose the proper size for linen for your tables.
Do you rent portable restrooms?
No, please note that very few rental companies have portable restrooms in the riverside, ontario, and surrounding areas but we would suggest calling us at 909-456-5622 to recommend other party rental companies that we might know that have them for rental.
what If you don’t have an item I am looking for, are you able to get it?
Our staff at Luxe event rentals will do their best to locate the items you request. It is very time consuming to call around other rental places for specific items. Please be aware that if an item is not in our regular inventory, there may be additional fees involved in acquiring any party rental items from outside companies.
Do you have a showroom where I can look at your inventory?
Luxe event rentals’ inventory is available for viewing at . If you are unable to make it to our office, it is possible that someone can come to you at the venue/home/work for us to bring some of our items to you for viewing. If For customers that have a booking with us already, we can schedule a date and time to do a demonstration of your decor.
Can I pick up my rental equipment instead of delivered to me?
Of course! Although you can pickup most rental items, some items need professional personnel to do the proper lifting and installation. For items that do not require our staff to install, you are welcome to pickup rental items at our location. Although there is a delivery fee depending on the distance, keep in mind that some items are more convenient to be delivered and setup by our staff. It provides convenience and reduces liability/stress.
Can I specify a delivery and pick up time for my rentals?
We will try to accommodate you the best way we can. We start the day with a full truck and then do pick ups after the deliveries are complete at the end of event. During busy seasons we have many deliveries and pickups to perform each day and it is difficult to deliver every customer’s order at 9am on Saturday morning for example, so please bear with us and we will do our best to get your order to you at your requested time. We usually offer a 2 hour window of time on deliveries.